We're still doing leaves, too, but the places are shaped up enough that they are not complaining. (Granted, all the regulars are done, I'm just doing extras, now) If they are complaining, it has to be for a reason. I would get to the bottom of that, and remedy it. Now, first you said that you sent your cleanup schedule out (same as last year), with the target dates on them and you have people who are scheduled later this month who are screaming. Well who did the scheduling? Was it the company? Or, was it by THEIR choice that they are scheduled this late? If THEY picked that late of a date, (which I can't understand why ANYbody would say the middle of December), then so be it. That's when they wanted it done, they have nothing to scream about. But, I'm willing to bet, that if you were to send out a little questionare, asking them when they would like to have their leaves picked up, then I'd be wiling to bet, that they'd say a bit sooner than now. Again, many of times we have snow on the ground by now.