lesson learned- be warned!

Discussion in 'Landscape Maintenance' started by RonWin, Jul 25, 2014.

  1. RonWin

    RonWin LawnSite Senior Member
    Posts: 661

    Hedged trimmed a property the other day while mowing as it wouldn't take that long and thought to make some quick cash ($125 for what took me about an hour); half way through I come a crossed a Bush that was growing on top of the A/C unit so much so that it was hardly visible and end up cutting the small hidden control wire. Inform home owner at the end of the day and say I will take care of the cost. Figure it would run me $75 tops. She sends me the bill from the company who repaired it, who was from over 30 minutes away, total $165 ($5.00 material, $160 labor which included the f'n 30 min. Drive from way out of the way). Blood starts to boil. I call home owner and ask her if she fielded quotes and ask her why she decided to pay so much. So mad I ignore the stupid excuse she gives me and end the call with saying " well I said I would pay for it and will deduct it from the mowing bill". next time I get a random request for hedging I will have a form with me stating that any objects hidden from view WILL NOT be the fault of the my company if damaged.
    This is the first time that I've ever had anything like this happen. I'm so pst. I did what I thought was right and it ended up costing me in the end when i believe it wasn't my fault to begin with. I usually ask about any dog fences, wires, underground cables before edging landscape beds but didn't think to with hedges. Cost me $60 to do the job. $40 for the bill and 20 for the help. At least I get to keep my good name.
    Wont.happen.again.
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  2. RussellB

    RussellB LawnSite Fanatic
    Posts: 6,036

    Price is about right. I cut the same line once and it costs $140. Part of business unfortunately.
     
  3. RonWin

    RonWin LawnSite Senior Member
    Posts: 661

    Paying $65 dollars for the half hour ride to the house? That's criminal.
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  4. RonWin

    RonWin LawnSite Senior Member
    Posts: 661

    The least she could do is offer more work so I can try to make back what it cost me.

    This really has me thinking now, what happens if one of your guys cuts a wire while weed whacking? How do you handle that sutuation?
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  5. ilike2mow

    ilike2mow LawnSite Bronze Member
    Posts: 1,032

    That's pretty expensive for a wire. I like your idea of having a form to state hidden objects. I haven't had any issues like that but at least you did the right thing and told the property owner. I know some people who have done that too and don't even tell the owner.
     
  6. whiffyspark

    whiffyspark LawnSite Fanatic
    Posts: 6,093

    No it's not. Some industries have some respect left in them and people are willing to pay a fair wage.

    Others like grass cutting - people could care less
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  7. RonWin

    RonWin LawnSite Senior Member
    Posts: 661

    Hmmm, I cant tell which reason is the reason why I am going to ignore your reply. It May be due to your statement that charging $65 for travel time on a $5.00 material piece isn't rediculous; Or maybe it's because of the " no respect in grass cutting". Either way, thanks anyway.
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  8. jrs.landscaping

    jrs.landscaping LawnSite Silver Member
    from Maine
    Posts: 2,716

    Equipment/ truck service calls are over $200 per hour, including travel, as was said, cost of business.
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  9. whiffyspark

    whiffyspark LawnSite Fanatic
    Posts: 6,093

    Cost of business. They still have to pay driver, fuel , insurance, etc.

    Doesn't matter if it's a $5 or $500 part.
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  10. Roger

    Roger LawnSite Fanatic
    Posts: 5,917

    "from portal, .. to portal" has been common practice for service companies for long time. It is time they cannot use otherwise to produce billed work. The company doing the repair was in line for this kind of service work.

    I am not sure why you would expect "more work so I can make back ...." Why would the customer shoulder the burden?

    As for written statement, what defines "hidden object?" This is highly subjective and will probably create more irritation that solution.
     

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