Got a call yesterday for an estimate. My partner and I roll over and figure about 35.00 per week. The problem was that the customer was not at home and she told me to call her cell phone with my price. (1st mistake) I called her back and she agreed on the price. We scheduled her for today and so we roll in about 0900. She started telling me what she wanted done. (2nd mistake) We did the job and it took 3 hours for 35.00 My lesson learned is this: 1. I will never give a price over the phone without meeting the customer. So that they will know exactly what they will get, also I can sense their attitude. If I feel Ive got a knit picker my price has just jumped up. 2. I will never allow a customer tell me what I will do, after all whos business is it. We hedged for over 1 hour. I realize that ya got to use common sense, but knit picking forget it. 3. I should have told her that what she is talking about is an add on service and that this service will cost her 100.00. Well we live and learn and I think I will remember this one. Now that her property is squared away, next visit will only take about 25 minutes. She will produce about 140.00 a month. I can use every customer I can get at this stage in my business. Maybe when I get a large customer base I can replace those who display a knit picking attitude. What are some of your feelings about this?