let'em know

Discussion in 'General Industry Discussions' started by garth1967, Nov 14, 2006.

  1. garth1967

    garth1967 LawnSite Senior Member
    Posts: 640

    do you guys ever let your customers[your good ones] know how good they treat you and how much you appreciate them
     
  2. RICHIE K

    RICHIE K LawnSite Senior Member
    Posts: 647

  3. DaughtryLC

    DaughtryLC LawnSite Senior Member
    Posts: 739

    I never let them forget it!
     
  4. FearThisDeere

    FearThisDeere LawnSite Bronze Member
    Posts: 1,168

    Do it all the time. Makes them feel good and makes me feel good that things go the way that they are supposed to. I also let the PITA customers how I feel about them sometimes as well.
     
  5. RedMax Man

    RedMax Man LawnSite Platinum Member
    Posts: 4,053

    Yep, i do as much as possible. It shows that you care about them and the work you do on their property. Always great to have good customers and i tell them that i appreciate it.
    Not to long ago i lost a key so i call the client whose property i thought it was on and the man actually went outside and searched for it and also helped me search for it.
    "Treat them with respect and honesty and they will do the same to you (most of the time)." We all run into those nasty ones sometimes:dizzy: :hammerhead: .
     
  6. Prestige-Lawncare

    Prestige-Lawncare LawnSite Senior Member
    Posts: 753

    The mistake is when you don't let them know. When the day comes when you don't show appreciation for your customers ... that is the day your business starts to fail.

    :nono:
     
  7. A.D Services

    A.D Services LawnSite Member
    Posts: 224

    yup i tell them all the time ecspecially if they give me a tip:)
     
  8. martinfan06

    martinfan06 LawnSite Senior Member
    Posts: 631

    Christmas cards 1 year when had my 1st business bought 25 poinsettias hand delivered to my best customers, but all got Christmas cards.
     
  9. fiveoboy01

    fiveoboy01 LawnSite Silver Member
    Posts: 2,988

    Yes. Whenever I talk with them for whatever reason.

    This year, being my first, they will all get christmas cards. Possibly down the road in a few years, larger clients may get something more.

    It's all part of developing a good relationship with your customers, and not just showing up and taking care of their property once a week.
     
  10. Bigblue250

    Bigblue250 LawnSite Member
    Posts: 25

    All the time, they tell there friends and you get more customers.:usflag:
     

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