So every year I get a handful of calls from customers angry about their leaf clean up bill 2 weeks before the holidays. I gather that this is not actually about me, but the fact that junior wants a dirtbike, an Xbox, a laptop, a this and a that, and the wifey wants jewelry, a new car, and a vacation to somewhere expensive. Meanwhile dad hates his job, isnt getting a christmas bonus and just paid 900 to fill the oil tank. Anyways I'm used to this very small percentage complaining, and most come back again and again. What got me this year was that a few got real nasty and started demanding explanations as to why their bill was so high. This caught me by surprise and left me speechless. Well if I lose them its no big deal since I freaking cant stand people complaining about pricing. Its not like Im getting rich off this gig. As for the cleanups most are 1-2 acres, heavily wooded, in nice neighborhoods. Most are stored on property, but a few are removed. It is not uncommon to have a season total of 20-30 man hours in each cleanup involving around 30-50 yards of leaves. I run crews of 4-5 guys most of the time with a full arsenal of top of the line backpack and ground blowers, ZTRs, tarps, rakes, buckets, etc. I run contracts, rarely give a maximum, and I charge by the man hour and cant change that since there is too much of a variable due to weather, wind, etc. I charge a fair amount that makes me money on each man and pays ALL expenses now and future, but I am not as expensive per hour as some of the higher numbers Ive seen thrown around here. So, please share your experiences if you will. Do I need to, or should I justify my prices to these customers. If so how, cause they never get it anyways. All they here is that I charge more than they themselves make per hour. And when the bill arrives and the yard is clean its very easy for them to say well I would have done it. Funny part is that I am raising my prices even more in the spring.