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Little help (Billing)

Discussion in 'Lawn Mowing' started by Skyking, Nov 4, 2007.

  1. Skyking

    Skyking LawnSite Member
    Posts: 216

    Is anyone charging per cut. I have a lot, not a lot but some that I cut every two weeks and some times that is three cuts and they think I have over charged them. ( weekly cuts as well )

  2. thomsoutdoor

    thomsoutdoor LawnSite Platinum Member
    Posts: 4,443

    If you document your work , it is what it is. Customers can be a PIA. I have one customer , who is also my insurance agent, who aways questions my bill. So I set it up to have him email me when to cut and I schedule it when it suits me. If there is any questions when I cut I have the emails to prove that he asked for it. If he wasn't my insurance agent I would of blown him off. Its not worth it.
  3. gene gls

    gene gls LawnSite Gold Member
    Posts: 3,213

    I charge per visit, some each week and others every two weeks...and a couple crap lawns get mowed as needed.
  4. jbannick18

    jbannick18 LawnSite Senior Member
    Posts: 490

    I do yearly contracts now so I have a steady income year round. I haven't had a problem with it so far.
  5. landscaper22

    landscaper22 LawnSite Senior Member
    Posts: 829

    That's the way to go. That eliminates the problem once in for all. Of course it takes some time to get a full customer base on yearly contracts.

    I run into this problem once in a while. The best way is to send or leave a detailed bill with the customer at the end of each month. Make sure you include the dates of each service, and exactly what you did each visit. The customer can look at the dates of service and should see, and understand that some months they will have 5 visits if they are weekly, and 3visits if they are bi-weekly. I still get some that question as to why they had 5 visits that month, but after you explain once, they USUALLY understand. If you get paid each visit then there shouldn't be any mix up.

    TREEGUARD LawnSite Senior Member
    Posts: 303

    Get yourself a good accounting program like clip or quickbooks and bill all your costomers once a week or once a month do this and problem solved.:weightlifter:

    If they still have a problem you will have documentation & can send or e-mail them a copy:nono:
  7. shane mapes

    shane mapes LawnSite Senior Member
    Posts: 537

    what i do is set up a yearly contract. we mow all year long. so i bill so much per month. if they are weekly or bi-weekly i charge them the same all year long if there is extra mows per month i don't charge for that .... i tell the customer that we charge monthly not per visit.... we just make sure they know that they are weekly or by-weekly ......this works for us.
  8. landscaper22

    landscaper22 LawnSite Senior Member
    Posts: 829

    Yeah, I left out the part about the billing software. Thanks Treeguard. When I said send them a detailed bill, I meant using some billing software. Always use a billing software so you can pull a history of each customer's account. Customer's are always impressed (or stunned) when I mail them a detailed account history for the entire year when they question a charge or service. Works every time. :clapping:
  9. MidwestLawnCare

    MidwestLawnCare LawnSite Member
    Posts: 5

    Recommandations for billing software used?
  10. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    Next time, tell him since you filed no claims this year, you would like your premiums refunded...

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