Live Chat

Discussion in 'Digital Marketing' started by willretire@40, Jun 3, 2011.

  1. willretire@40

    willretire@40 LawnSite Bronze Member
    from VA
    Posts: 1,388

    Has anyone added live chat to their website? Has it helped your business? I think it would be good but you have to make sure someone is there to answer it right away.
     
  2. lawnguy007

    lawnguy007 LawnSite Member
    Posts: 2

    I have a few clients that added live chat to their site. These clients usually see apprx. 20% increase in overall leads. The big issue is making sure someone is available to answer the chats message. If you have the staff, I would recommend managing the chat yourself, if not let someone else staff the chat. We see a lot of chat leads come on after business hours when people surf late at night, so this extends your business hours. The staffed chat usually averages $10 per qualified lead and service or other related chats are free. I hope this helps. Steven
     
  3. mdvaden

    mdvaden LawnSite Bronze Member
    Posts: 1,945


    If it's live voice and camera, that may be similar to a phone call.

    If the live chat is merely text, that would be rather impersonal, and can lead to a deterioration of quality customers in spite of an increase of numbers.

    Are we talking microphones and cameras here, or just keyboards and monitors?

    :)
     
  4. HeyLook-Media

    HeyLook-Media LawnSite Member
    Posts: 13

    i think lawnguy007 has the right idea here. Having a live chat that always says (Chat Offline ) could have a negative effect. as long as the pay per lead staffed chat person speaks fluent english and knows to collect name, street address and phone number for a free estimate this could be very positive.
     
  5. willretire@40

    willretire@40 LawnSite Bronze Member
    from VA
    Posts: 1,388

    I signed up for the 10 day free trial. The company I choose has a app so that i can chat from my phone or tablet.
     
  6. MowHouston

    MowHouston LawnSite Bronze Member
    Posts: 1,012

    I used it for awhile but I'd rather have customers call me. It HAS helped me land some potential customers that may have gone elsewhere but I dont have the time to manage it at this point.
     
  7. Lurch01

    Lurch01 LawnSite Member
    Posts: 137

    I need to get this up and running, I have over 1000 visitors a month to my site. I know that is tiny. The sad part is I am only registering 25 people or so a month.and 50% of my visitors are from direct traffic, So I know they see my mailers but they are not pulling the trigger.

    I think that chat feature will atleast double my amount of closed deals.

    I do have the luxury of staying at homes though. It would be hard for many others.

    Please let me know if it works for you.
     

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