Got a cancellation notice today from my best customer. This of course is my first year running my own business but been in the business off and on for 7 years. She was the first customer I signed onto my service from my classified ad and I felt good about her all year, always sent out a check the same day so I would get it the following day. But last week I wrote her a post script on her bill letting her know about my fall clean up service along with an estimate and also an estimate for her driveway and sidewalk this winter for snow service. She is in her mid 60s so I thought I would just add the post script with estimates because I felt she would probably need the service as I remember her telling me in the Spring she may require that service too. Then I get the cancellation notice saying she will mow her own yard the rest of the season, this after 24 cuts so far this year! I was blown away. Did I brick on the post script fall cleanup and snow service estimates? And by the way, they were very fair estimates, much below what I would normally charge because she was such a nice lady who was prompt with payment and her yard was not entirely big to begin with. Any critism or critiques would be valuable becuase if I should have waited until she asked for an estimate that is something I will do from now on. I just thought I would get her mind thinking in that direction since she did mention it back in the spring and fall is just about here. Thanks guys.