Here's one that may sound familiar... I went to a customers lawn today after calling her to see if she was ready for a spring cleaning. "Sure" she stated on the phone. When I got to the job the lawn was well over run with tall weeds. I asked if I could charge $20 extra to get the lawn back in shape. The reg. price is $55. After being turned down on my last three visits by this woman, to service her lawn, she flipped out at my proposal. She declined and said she will find someone else. She said it was my fault her lawn looked the way it did. She declined my last three attemps to maintain her lawn! I have mowed her lawn for a couple of years now...B****!