Lost Qustomer?

Discussion in 'Lawn Mowing' started by clc2003, Sep 1, 2004.

  1. clc2003

    clc2003 LawnSite Senior Member
    from Ia
    Posts: 270

    I have this new customer this year who is thinking of moving, so he took off to check out his possible destination. Problem is. is that I've noticed that for about the last 2-3 weeks, it looks like somebody else has been mowing it. We had a bad storm about a month ago and lost a bunch of trees etc.. I noticed one of my competitors cleaning his yard and checking me out while I mowed the neighbors place. Makes me wonder if it is them who is mowing it. The owner and I have agreement to continue service and to mail bill to his residence because he has someone mailing him his bills. He mailed me one payment so far but I don't know what to think. I am planning on continuing service until I hear from him. I am definitely going to bill him for services to date. Any suggestions will be a great help.
     
  2. Ray & Karen

    Ray & Karen LawnSite Member
    Posts: 138

    I wouldn't do anything else for him unless I spoke to him first. The other LCO would not have been on his property working unless asked....would you?
     
  3. Mikes Lawn Landscape

    Mikes Lawn Landscape LawnSite Senior Member
    from Texas
    Posts: 458

    Don't do it. Talk to the guy first and see whats going on.

    Hi Mr Smith I have noticed your lawn looks like its getting mowed by someone else please call me and let me know how I should proceed. We won't continue service until we hear from you. Thanks hope your trip is a successful one.
     

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