Here's a new way for lowballers to get your customers. In the area I work in written contracts are few and far between. There is a new company (actually, this is their second try at making money cutting grass) that is making note of where established LCOs are cutting grass. When the regular LCO is gone they go and visit the customer and then tells the customer that the regular LCO is going out of business and then lowballs the current price. They seem to only be picking out the old and elderly customers to do this to. I haven't lost any customers to them but one of my friends has lost 5.