I got my toro commercial with honda engine(last one) off of speedway sales(butt holes). The wheels were screwed up bad either before or after shipping. When I got it the back looked really bad and have pictures to prove it. My local dealer said he would fix it so toro let him do the work. But now the wheels are VERY whiny and it gets bad when you get into grass with it. Also it is harder to back up and it makes a whizy sound when you back up. Why hasen't the wheels and ratchets broken in yet?? I'm really disappointed about this and speedway and want to get a new mower from toro. The last toro I had, had no problems at all with the wheels being screwed up. It's just this thing fixed and all is a pain with the noisy wheels. Can the wheels be fixed again or should I make toro give me a new mower? I paid 1199.99 on there with shipping insurance which was worthless because they then wanted to ship the thing back to them to get fixed. Oh boy.