Made a customer cry

Discussion in 'Lawn Mowing' started by griffin16, Jul 15, 2003.

  1. griffin16

    griffin16 LawnSite Member
    Posts: 111

    She just bought a new Lexus, and left for the day. Leaving the car in the driveway. I mowed her lawn,Trimmed, and blew the walks and driveway like I do every week. She calls me at home at 8:30 PM that night and is choking back tears. When I mowed, I hit a few dry patches in her lawn ( like I do on every lawn ) Causing the big dust cloud. I guess one of the clouds got her car dirty. She wants me to drop everything, come over, and "use my little blower to clean her car"

    WHAT WOULD YOU DO ?
     
  2. lugnut#6

    lugnut#6 LawnSite Senior Member
    Posts: 404

    id laugh my butt off....then id go blow her car off.
     
  3. Rhett

    Rhett LawnSite Bronze Member
    Posts: 1,071

    I would go over and clean her car. After finishing, would let her know what time I would be there next week. Please have her car in the garage or else where so I do not get her car dirty.
     
  4. cos

    cos LawnSite Addict
    Posts: 1,253

    Tell her to hose all the dust off. Btw, I always blow all cars off when walking by the them.
     
  5. TLS

    TLS LawnSite Fanatic
    Posts: 7,937

    Me too!

    Even my truck gets a blow job after every lawn!

    Did I just say that? :eek:
     
  6. parkwest

    parkwest LawnSite Senior Member
    Posts: 678

    Apologize profusely and then give her a coupon for a free car wash. And politely ask her to park it somwhere else next time.

    Work on your CSA, man
     
  7. John Allin

    John Allin LawnSite Bronze Member
    Posts: 1,489

    Make her happy, and gain loyalty....

    Then ask her politely to leave the car in the garage next week.....
     
  8. Lawn DOG

    Lawn DOG LawnSite Senior Member
    Posts: 276

    As stated in previuos post, it would had been prudent to have blown her car off.

    You should apologize and tell her it won't happen again. As far as coming over at that very second I don't think so. Her car isn't that important. If it is a good account and you don't want to lose it you might want to offer to pay for car wash.

    After all it is only dust.

    Hate to see what she would do if you hit her car with a rock..
     
  9. Runner

    Runner LawnSite Fanatic
    Posts: 13,494

    Same here, - exactly.
     
  10. Gravely_Man

    Gravely_Man LawnSite Silver Member
    Posts: 2,075

    This is one of the easier problems to handle. Just take care of the problem and then take care of preventing it from happening again. Make the customer happy and move on.


    Gravely_Man
     

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