I guess it happens, but i'm still confused about it. Supposedly i left the gate open, and when they let the dogs out in the afternoon they got out.. (they did get them back, which is good to know). I've always double checked these things, i'm very routine when it comes to this type of work.. going through a gate, i have always made sure to shut gates when i'm in the back yard, and shut back when i leave there. She said i did good work though, but that didn't help.. lol. I feel like a world class a-hole today, I think i'm gonna stop accepting customers with dogs and gates, to many other issues besides me being liable if the dogs get out, which is a pretty big liability. There is stuff i hate like Mowing over dog crap... and the times when They lelave them out and i cant mow.. ETC. All i can guess is that it didn't latch all the way, because i remember pushing it shut as i went back thru after i blew off the back porch. I am in the same area as this customer and the water company does go through my gates to check the meters every month, so for all i know it could have not been me. I still owned up to the mistake as it was mine, because who knows.. i could have made a mistake. i'm human.. won't be the last mistake. really been beating myself up over this.. great way to finish out the week.