Matt went out on an estimate on Friday, turned out to be good one, weekly cutting, scu, removal of two small birch trees, and 15 yards of mulch with bed edging. The lady said, "well my husband is an attorney, i will have to get back with you, he is away on business." uh oh, that didn't sound good, usually when the lady of the house says this, it means she probably won't sign on. Hadn't heard from her, so I made this followup call on Monday. I don't do follow up calls, but this was an account that we really wanted and in an area that we want to work in. She says, "my husband isn't back yet from his trip, I will still have to let you know." I hung up the phone and thought, 'why in the heck did I just do that, I made myself look like a fool." Well well, around 3pm today the phone rings, and it's ole Mrs. Smith calling. She says, "I want you to know that I talked to my husband, and we've decided to sign on for everything with you this season." I said, "well that's great." She says, "i honestly got a few other bids, you came in more expensive, but there was something about your call you made to me yesterday that I liked. No one cared enough to ask again for our business, that's one of the reason we selected your company." SO... who here does follow up calls?