Making clients happy ....

Discussion in 'Lawn Mowing' started by alpine692003, Apr 8, 2005.

  1. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502

    Uhm..

    I'm beginning to understand several things why people do the things they do..

    1) Why business have 2 separate cell phones...
    a) one for business
    b) one for personal

    If you mix both a and b, you will have non-stop phone calls.

    You try to make everyone happy, BUT YOU CAN'T! I always thought you could try to make everyone happy, but that is IMPOSSIBLE! ;) ;)
     
  2. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502

    I guess when you start to have 100+ customers, you will eventually have customers call and complain about something..

    I think its time to hire a customer complaint personnel..
     
  3. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Posts: 7,547

    No, thats when you get rid of the complainers.
     
  4. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502

    Yah, I guess you're right in that aspect..

    :dizzy:
     
  5. Frontier-Lawn

    Frontier-Lawn LawnSite Silver Member
    Posts: 2,942

    Pay them to mow their lawn ;) :D
     
  6. dkeisala

    dkeisala LawnSite Senior Member
    Posts: 911

    I learned long ago that two separate phone lines is the only way to go. I actually have a fairly small business but have 6 different phone numbers (fax, business, home, cell phones). I also try to encourage clients to communicate via email as this is seems to be very convenient for customers and myself plus I have a permanent record of the discussion.

    You absolutely have to keep your personal life and business life separate otherwise customers will (usually unintentionally) drive you crazy.
     
  7. Fantasy Lawns

    Fantasy Lawns LawnSite Bronze Member
    Posts: 1,913

    2 phone lines .... the land line is forwarded to the cell
     
  8. wojo23323

    wojo23323 LawnSite Senior Member
    Posts: 608

    We use our cell # as our businees #. Nextel is our provider and we get free incoming minutes. I had 1 customer continually call my home #. I never answered it nor did I return any calls.
     
  9. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502

    Yah, I can understand why people have separate lines for business and personal now..

    :cry: :cry:

    And it's how you handle the complaint when they complain!
     
  10. Frontier-Lawn

    Frontier-Lawn LawnSite Silver Member
    Posts: 2,942

    i have 2 cells with cingular one is my bizz phone and the wifes phone is our main #, becuase i got sick of the local verizon bill.
     

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