I've got an elderly customer that I've worked for going on 2 years now, she always asks for little extras, sometime's I don't mind, like taking a bag of trash to the street or something small like that. She has nearly 450ft of azalias, I charge $45.00 per hour to cut and believe me this is an all day job. Due to the rains we have had here this year I have been unable to get to them so far. The other day I tell her (because she has been asking) that I will be able to cut the hedges Tuesday. She informs me she wants me to begin keeping up with these every week, so I said, yes mam' I'd be glad to once I get them shaped back up and the cost will be "X" dollars more per week. She looked at me like I'm crazy. And said that the price shouldn't go up, I should only shape up a little at a time every week until they are all trimmed up, then maintain them that way every week at the same charge! Now I was raised to respect my elders but come on. I explained to her the cost/time issue and she acts like my words mean nothing to her. She has never complained about my service in fact she loves the work I do and has referred me to several of my clients. So we both decided she should shop around and see what else she can find, and I told her before I left, when she can't find anyone else to give me a call, and if I have room on my schedule I'll try to add her back in. I was polite to her the whole time, however, needless to say the cost will be more. UNREAL! Give an inch and they take a mile! Lesson Learned!