Managing customers/weather

Discussion in 'Starting a Lawn Care Business' started by MowCo, Apr 8, 2006.

  1. MowCo

    MowCo LawnSite Member
    Posts: 8

    I'm new to the business and I'm the customers are coming at a pretty rapid rate. I'm wondering when I should stop taking new customers. Right now I'm putting customers on a schedule and I'm wondering if I should leave a day in each week open for makeup work that I missed due to weather. Should I worry about being overloaded if I fill up Monday thru Friday with appointements?
     
  2. cwlawley

    cwlawley LawnSite Senior Member
    Posts: 470

    Now is the time you can start weeding through your customers. Why stop taking them? Go to them for estimates and give them a higher estimate. If you make more money on them, why keep the people you make less money with?
     
  3. MowCo

    MowCo LawnSite Member
    Posts: 8

    but I guess what I'm asking is if I would ideally like to work 5 days a week, should I fill up my schedule with regular customers for 4 days? 4 1/2? How much time does everyone else leave unscheduled for rainy day makup work and odd jobs?
     
  4. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    It's not always pretty the first season, but take what you can get and if you get full, you can then start weeding out the bad accounts (low profit or poor location)

    You must be getting a heck of a response rate to be worried about this already :)
     
  5. TURF DOCTOR

    TURF DOCTOR LawnSite Silver Member
    Posts: 2,138

    Heck man take all the new customers on,we lose a few every season but we always pick up some like yesterday we lost a 10k a year commercial property for bids, lowballers chewing the price so low there is no profit,but i picked up three residentials that covered my loss,if your week is full don't take em we do .
     
  6. StBalor

    StBalor LawnSite Senior Member
    Posts: 798

    I know i like to take on alot of customers and really work my a$$ of in the spring. Even with no days off, unless it rains. Cause it gets slow for me in the summer months and i'm glad i have those extra customers during that time of year.
     
  7. cwlawley

    cwlawley LawnSite Senior Member
    Posts: 470

    ^That's right. If you want to really make it your first couple of years you don't get a day off. Once youre like some of these other guys, you can take the whole week off.
     
  8. wecruisin

    wecruisin LawnSite Member
    Posts: 13

    The guy i had been working for did lawns plus did painting and remodeling. He had 3 full days worth of lawn work and used the other 2-3 days to do his other work. That way if it was raining he was still making money and the other days he could do his lawns. This works well if you are into doing that kind of work.
     
  9. oasislawns

    oasislawns LawnSite Member
    Posts: 22

    Hey Mowco, what are you doing as far as advertising? I am trying to get some more customers and would like to know since whatever you are doing seems to be working well.
     
  10. MowCo

    MowCo LawnSite Member
    Posts: 8

    I preprint fliers introducing myself and my company with an estimate for their lawn at the bottom of the flier. It's easier if you can do a neighborhood where all of the lots are similar so that you can pre-print the estimate amount as well. I've passed out about 300 and I've got about 15 regular customers and a few one timers as well.
     

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