Manual

Discussion in 'CLIP Software' started by AMAC, Feb 9, 2004.

  1. AMAC

    AMAC LawnSite Member
    from MO
    Posts: 101

    I am having a few difficulty with recieving my manual from this company, and I don't want to print 300+ pages from the website. When I ordered the product on 12/20/03 the reciept said the manual was on back order, so I waited, then called again on 1/14/04, I was told it was to be mailed that day, there is still no manual. It is very hard to set up this program when you don't have directions, also I don't want to waste the little amount of valuable tech. support on something that should be included with this product. By the way my clip no.# is 9310. Can you please help with this?
     
  2. DaveTucker

    DaveTucker LawnSite Member
    Posts: 64

    AMAC
    I sent you a private reply, assuming that you are from "Aaron's Healthy Lawns" in MO.

    If not, please contact me directly at:

    dave@clip.com

    It seems like the USPS did not deliver your package. Since there is no tracking, it is virtually impossible to figure out what went wrong or where it was lost.

    We followed it up with another package, this one via FEDEX so it is able to be tracked.

    Should be there in two days.

    Thanks
    Dave Tucker
     
  3. AMAC

    AMAC LawnSite Member
    from MO
    Posts: 101

    I have received the manual and I wanted to say thank you. I will continue to support clip software. Customer service is very important to me and I appreciate it.
     
  4. DaveTucker

    DaveTucker LawnSite Member
    Posts: 64

    Good to hear it, thanks for writing back.

    Let us know how we can help you.

    Dave Tucker
    CLIP
     

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