i bought a new mower straight from manuf. because they don't have dealers in my area. they told me if machine ever breaks down they would deliver a loaner and fix mine. they haven't yet? they just send parts. everything they say doesn't come true. i still have 1 1/2 years left on warranty. i call them almost every day about another problem. the mower is great when it's running. at this point i would never buy another one from them because of all the lies. why can't they just tell me the truth? how are they going to make it when they treat their customer like this?