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Marty Grunder In L&L

Discussion in 'Lawn Mowing' started by Team Gopher, Dec 2, 2003.

  1. Team Gopher

    Team Gopher LawnSite Platinum Member
    from -
    Posts: 4,041

    Did anyone read Marty Grunder's article in Lawn and Landscape?

    He had 6 suggestions.

    1. Make sure the person answering your phone is cheerful and professional.

    2. Get estimates back to potential customers right away.

    3. Air sweep hard surfaces after applying fertilizer.

    4. Send a thank you note to your customer after you complete a job.

    5. Post a yard sign showing your company name in the front yards you are most proud of.

    6. Always do a little more than you promised.

    Are there any things that you would add to this list?
  2. ElephantNest

    ElephantNest LawnSite Bronze Member
    from La.
    Posts: 1,878

    Spend the extra time with clients that you know it means a lot to. I have some (many) elderly clients, as many of us do. I've seen/heard so often of people not wanting to stop and listen/talk to these people, and I can see why sometimes. But, in the long run, if you take the time to listen, you secure that client for life. (theirs at least). I have so many customers who tell me "You're such a nice boy". The personal touch is unmatched for loyalty. Spend the couple of minutes, be their friend once in a while, it will go a long way.

    KERRTURF LawnSite Member
    Posts: 129

    What a great post by ElephantNest! This is one of those things that we all should do. Although I'm new to this business I try to "go the extra mile" with my full time job. Some times it pays off, and some times it doesn't. Still it is the decent thing to do. I have seen many post on this forum about how good it makes us feel when we get an atta boy from a customer. Same thing goes when we can give a little back. I think it makes perfect business sense, plus it makes us all look a little better in the public eye!
  4. bayoulawn

    bayoulawn LawnSite Member
    Posts: 211

    Sometimes you are the only person they have contact with for weeks at a time and it really means alot to a lonely person when you spend just a minute or two to say hi, and not just "Im done can i have my check now.

    Especially during the holidays.
  5. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Posts: 4,771

    I need to work on 4 & 5....great suggestions overall

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