Did anyone read Marty Grunder's article in Lawn and Landscape? He had 6 suggestions. 1. Make sure the person answering your phone is cheerful and professional. 2. Get estimates back to potential customers right away. 3. Air sweep hard surfaces after applying fertilizer. 4. Send a thank you note to your customer after you complete a job. 5. Post a yard sign showing your company name in the front yards you are most proud of. 6. Always do a little more than you promised. Are there any things that you would add to this list?