ive been running my service now for about 7 yrs part time. ive lost alot of good customers because i just cant make it there all the time due to my full time job. i am trying to build, so that i can go full time, but i cant keep up with the work , so im kinda chasing my tail. i lost 2 customers today! at least they always say the same thing, u do real nice work, but i need someone more reliable. im afraid at this point that i have developed a bad reputation, word of mouth travels fast. the question is, how do i fix this? am i doomed at this point? i thought about putting my tail between my legs, and going to speak with some that have cancelled, to see if i can rectify this. and then trying to hire a full time employee, i dont care what it costs. every time i hire a part timer(been through about 15) it doesnt work out. any advice?