MIA FasTrak 54" mounting bracket

Discussion in 'Hustler Turf Equip (Archived)' started by rdonnelly, Jul 15, 2013.

  1. rdonnelly

    rdonnelly LawnSite Member
    from TX
    Posts: 3

    I bought a new FasTrak 54" with a bagger kit 7/1/2013 and the dealer still has not received the additional mounting bracket for the bagger kit. The have no ETA or tracking information. I have a new mower and knee high grass I can't mow. I have searched for the bracket so I can buy one on my own, but I can't find it anywhere. I am ready to walk away from the deal and go with another manufacturer. The reason I chose Hustler was for there customer service, but 15+ days for a bracket seems excessive. I am afraid if I need something more difficult to source I may left in the cold.
     
  2. hustlermidwest

    hustlermidwest LawnSite Senior Member
    Posts: 636

    rdonnelly,
    I'm on vacation with the family but shoot me a pm with your email address and I'll get the sales rep in your area of Texas to contact you and resolve your issue.

    Brian O
     
  3. hustlermidwest

    hustlermidwest LawnSite Senior Member
    Posts: 636

    Who's your dealer?
     
  4. hustlermidwest

    hustlermidwest LawnSite Senior Member
    Posts: 636

    Sent an email to Bills rep from Hustler. I'll let you know when he gets back to me later today.

    Brian O
     
  5. hustlermidwest

    hustlermidwest LawnSite Senior Member
    Posts: 636

    I understand the dealer has called you and let you know of the delay and why. It doesn't happen often but numbers get turned around and mess things up. Hopefully it is on it's way.

    Brian O
     
  6. rdonnelly

    rdonnelly LawnSite Member
    from TX
    Posts: 3

    They called yesterday and informed of the entire situation. I appreciate the help. I hope to get the mower tomorrow, I am excited to try it out.
     
  7. hustlermidwest

    hustlermidwest LawnSite Senior Member
    Posts: 636

    I'm back from vacation, how's the mower..

    Brian O
     
  8. rdonnelly

    rdonnelly LawnSite Member
    from TX
    Posts: 3

    I apologize, I should have responded sooner. It is AMAZING. I can mow the entire yard in less than 45 minutes and that includes emptying the grass catcher. The cut is superb it looks like a golf course. The grass catcher picks up everything, I live in south Texas and we have sand spurs everywhere. I have mowed twice since I got the mower and I can already see a reduction. I am thoroughly impressed with the quality of the machine. It is pricey, but you get what you pay for. It saves me about 2 hours every time I mow. Thanks again for all your help.
     
  9. hustlermidwest

    hustlermidwest LawnSite Senior Member
    Posts: 636

    cool, I always like a happy ending!

    Brian O
     

Share This Page