Michigan LCO's

Discussion in 'Network: Central' started by tiedeman, Sep 4, 2003.

  1. greenstar lawn

    greenstar lawn LawnSite Senior Member
    Posts: 648

    Lawns sure are dry on east side
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  2. Outdoors_Unlimited

    Outdoors_Unlimited LawnSite Senior Member
    Posts: 449

    I'm having my best year so far. I'm slammed to the point I'm sure I loose a few because I can't get there quick enough. I'm at the point now of telling any new project that I'm not really interested in that it'll be July/August before I can give them a slot.

    I hate turning work away, but I'm finally learning you end up further ahead turning away jobs that aren't as profitable.
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  3. 3rdDayBrad

    3rdDayBrad LawnSite Member
    from MI
    Posts: 109

    This season is starting out great for me also. I too am surprised at how busy we are now that the weather has finally broke.
    2 months out with work, and still getting the calls. Funny thing is, people don't seem to mind it when I tell them I can meet with them now, but won't be able to begin the job until mid-July.

    And this is all happening without me sacrificing my pricing just to be 'competitive' with everyone else. I am confident in my work/workers and charge accordingly.

    Hope everyone is experiencing a better season also. Be safe!
     
  4. Superior L & L

    Superior L & L LawnSite Senior Member
    Posts: 567

    Anyone able to do a areation in royal oak
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  5. Lightningllc

    Lightningllc LawnSite Senior Member
    Posts: 330

    Aeration.
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  6. reliablelawn

    reliablelawn LawnSite Member
    Posts: 138

    What do you all do for storage? I'm at the point now where working out of my family's garage is being pushed to the limit. I'm looking for a 1-1.5k sq ft building in Ferndale/hazel park/oak park with no luck
     
  7. JCLawn and more

    JCLawn and more LawnSite Fanatic
    from MI
    Posts: 5,206

    This brings me to my question. How have you guys been with customer service while being slammed? I give myself a D right now. I had 23 voice mails in 2 days.
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  8. hosejockey4506

    hosejockey4506 LawnSite Member
    Posts: 9

    We are looking to hire a lawn maintenance crew member in the fenton area pay dependent on experience. 40-50 hours a week minimum if any one has any leads on people looking for work.

    810-625-0631
     
  9. Outdoors_Unlimited

    Outdoors_Unlimited LawnSite Senior Member
    Posts: 449

    I have had the same issue lately. I came to the conclusion though that if I want to get anything done, I have to let VM catch it.

    I then screen through my calls at night, and call back the leads I'm interested in.

    I have all of my yearly maintenance peoples phone numbers stored in my contacts, and call them back between job sites when I see they call. I also have the visual vm option on my phone, so I can listen to the calls from maintenance people without having to listen through all of the voicemail.

    Another thing I've done is push it to clients that I use texting, and many of them understand the benefit of communicating that way.

    I would say I've been handling it the best I can as an operator who works in the field.
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  10. JCLawn and more

    JCLawn and more LawnSite Fanatic
    from MI
    Posts: 5,206

    I try to use texting a lot. I ended up leaving a guy out in the cold last week saying I was going to do this and that and totally forgot about it, didn't mean too. I've never had these issues till last fall. Also a fault of mine is when I go into work mode I won't make or take calls. I could literally be on the phone all day I think so when that happens I go emergency only phone calls.
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