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missing payments

Discussion in 'Lawn Mowing' started by ronslawncare, Nov 2, 2003.

  1. ronslawncare

    ronslawncare LawnSite Senior Member
    Posts: 541

    my friend told me that he never mailed a bill this season to one of his customers for four months.He said he was to busy coming home late every night and he knew he could trust these people ,they look like good people.He mail the invoice with four months due and a apology letter saying im sorry im been overwelmed with business.the customer calls up curses him out and wants to cancel service she says this is outrageous bill im on a budget/being that my friend greg he knew that he was wrong he told the customer give me half at least .she told him your lucky im giving you that.2 months. i told him never give the customers late bills in the end they act like there doing you a favor by giving you half.take the bill and send it to a colletion agency
  2. HOMER

    HOMER LawnSite Gold Member
    Posts: 3,183

    All I can say is WOW!

    4 months and no revenue.

    Must be nice.

    If I was a customer I think I'd have a problem with a bill like that too.

    He's at fault, you have to make time each month to prepare invoices and get them in the mail. If Chrysler Financial didn't send a statement for 4 months and then demaded payment in full they would have to come get the truck I have financed with them. But being the guy that I am......I think I would call and ask if there was a problem.
  3. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Posts: 7,547

    My pool guy didnt send me a bill for a few months, so i called and asked why, but most wont. DONT TRUST ANYONE.
  4. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    Pretty poor business practices on his part. Although the customer most likely knew they hadn't seen a bill in awhile, I would be a little shocked and upset myself.

    Another brilliant move on his part to help bring the professionalism of this industry down. I wonder what other practices he performs half-azzed? If he is so overwhelmed with business that he doesn't have time to invoice, he is most likely dropping the ball elsewhere and should probably hire someone to do some bookkeeping.
  5. Mowing Mike

    Mowing Mike LawnSite Member
    Posts: 95

    I totally understand where the guy doing the billing is coming from. Its not that he does things half-@$$ed as you may think maybe he is like me and don't like paper work you put it off for a day or two next thing you know its been a month or two. In Oct I finally got time to send out billing for all my mowing customers for July Aug, and Sept. I put a little note apologizing and told them the can pay when they can. Most sent full payment but some sent some now and will latter. I'm about three months behind and work from sun-up to sun-down 6 or seven days a week. I don't get a chance to do paper work or do I have time to train someone. There have been a couple off jobs that I know that I never billed them for and I never will because its been so long, Its My own fault. Now since it get dark earlier Ill have time to do more paper work and maybe train someone over the winter to do the work next year. It not that he is unprofessional by not billing he may just not have the time, Sometimes you get to busy making money that you don't have time to collect.

  6. sildoc

    sildoc LawnSite Silver Member
    Posts: 2,925

    money! need I say enough?
    How do you pay the bills? Better yet how can you gamble on the sweat you put into the work?
    The one thing I hate about the job is Billing. But it does bring great joy to the mail box.
    Oh well Your loss.
  7. pcnservices

    pcnservices LawnSite Senior Member
    Posts: 614

    hey ronslawncare, your friend needs to invest in the Gopher billing and scheduling software program. This will help him manage his business and get his invoices out to his customers so he can get paid in time for the work he's done.
    Go http://www.gophersoftware.com use their 30 day free trail
    Good Luck
  8. Evan528

    Evan528 LawnSite Silver Member
    Posts: 2,144

    I just received a bill from my account for the past 8 months......almost 1200 dollars!:rolleyes:
  9. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    Guess we all have our own opinions on this. To do work for someone, forget about billing for four months, and/or not billing at all, is unprofessional. I guess I would have taken one less job, and spent that time to bill my customers instead of not billing them at all, doing more work because your SO busy, and then billing that work. Maybe you're so busy because you aren't getting the money you originally worked for and have to work so much. To let a bill go for so long that you decide not to bill at all is ridiculous. I'd be embarrassed to say something like that out loud. I work just as hard and as much as the next guy, that's no excuse. It's called work smarter not harder. Managing your work load should include getting paid as well as doing the work, and doing it in a timely manner!
  10. Shuter

    Shuter LawnSite Bronze Member
    Posts: 1,171

    One of the most often asked questions by new customers is ... when and how is billing done? I always bill on the 1st of the month. I need the revenue. Most customers do not want to have a bill larger than 1 monthes worth.

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