Missing Potential Customer Calls

Discussion in 'Business Operations' started by LoneStarLawn, Jan 11, 2002.

  1. kris

    kris LawnSite Bronze Member
    from nowhere
    Posts: 1,579

    I would use the honest ... "hi this is Alan from lonestarlawn, I noticed your number on my caller Id, sorry I missed your call ...may I help you".
    I don't understand the reason's given not to call. The worst that can happen is that you won't get the job that you had 0 chance of getting if you didn't call.
     
  2. Ric

    Ric LawnSite Fanatic
    Posts: 11,946

    Kris

    You have said it all in my book. I do call back and say I got your number off My caller ID. Nothing ventured nothing gained.
     
  3. Think of it this way. These people have initiated the contact with you. These are practically confirmed sales! That's like two levels better than the "hot leads" you'd have to pay $8 to $10 for from a telemarketing company.

    I get in touch with everybody that calls me. Even if it takes a week. If I get two missed calls from the same person, I'm going over there!

    I'm a solo operator. If some one was expecting me to be sitting by the phone waiting on their call, I consider it my duty to get them to revise their expectations. Storefront operations are an expensive overhead for the customer.

    Dave
     
  4. wriken

    wriken LawnSite Silver Member
    Posts: 2,154

    A lot of the time I use Call-Forwarding, thus I don't miss to many calls, unless I'm in a noisy place, got to get a viberating phone I guess.
     
  5. brentsawyer

    brentsawyer LawnSite Senior Member
    Posts: 663

    Since I've been a solo operartor my whole life, I've had to answer all calls on the job and at home. Obviously I don't get all of them or even most of them. Since I use my cell as business # and it has called i.d., I can see #'s that are familiar and unfamiliar. If I get one that is unfamiliar and maybe a potential customer, I call back very politely and tell them who I am first and tell them that I am sorry that I missed their call and I've never had anyone mind. In my experience, it shows that I am interested in taking on new business and this lets them know that I like to get the ball rolling ASAP.
     
  6. lx665

    lx665 LawnSite Member
    Posts: 147

    Try an answering service, you'll never miss a call. If you pick up one job a month, it paid for itself.
     
  7. eslawns

    eslawns LawnSite Senior Member
    Posts: 712

    I would use the honest ... "hi this is Alan from lonestarlawn, I noticed your number on my caller Id, sorry I missed your call ...may I help you".
    I don't understand the reason's given not to call. The worst that can happen is that you won't get the job that you had 0 chance of getting if you didn't call.


    Exactly!

    Some people simply will not leave a message on an answering machine, especially older people. I have had many people tell me that I had the job if I wanted it, just because I was the only person who did call back. Never, EVER, let a call go unanswered. All they can say is no.
     
  8. kris

    kris LawnSite Bronze Member
    from nowhere
    Posts: 1,579

    What did you decide Alan?
     
  9. LoneStarLawn

    LoneStarLawn LawnSite Bronze Member
    Posts: 1,415

    I am actually going to send out a postcard to them since I actually wanted to see if they would call back...
     
  10. LAWNS AND MOWER

    LAWNS AND MOWER LawnSite Bronze Member
    Posts: 1,129

    Should i get behind on my mowing and a customer calls and hangs up on the machine, my wife will call me on my cell to tell me they called. One hour later I'll show up at there house and they will say something like ' I was thinking about calling you' Caller ID is great. Privacy Directory is also great. Screens out all unknown or private names and numbers.

    LAWNS AND MORE
     

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