Missing Calls is a definite drawback when you first start out. I have 2 friends in the Lawn business that started with me and we each made the exact same moves concerning calls. First we had an answering machine but like you we all heard hang-ups. Then we all tried answering services and they all don't measure up. I always hated when they sounded like a service. The only thing to really do is either be able to answer your calls immediately (which I know is near impossible) or find a good company that can give you a good public image. After 2 years my Buddy Dave started using this company called A.I. He told me how they operate, giving you 2 office addresses, a tolll free number and most importantly they have the same 5 or 6 people that answer your calls. They learn your company, which makes you look big and you never miss calls again. It costs like $50 a week to use them. After he told me I used them for a year then sold my business. It was completely self running with their help. Sorry I don't know their phone number, but their website is http://www.successfuloffice.com . Pick up a copy of Entrepreneur Magazine and get their number there (in the back) or go to website. Hope this helps you.