BECAUSE you cant say "I'll fix your system for $xxx" and then when done say... "Now, I can reallllly fix your system for $xxxx" _ I do agree with mitchgo's suggestion to at least get it functional, lest they give up on systems entirely or increase lowes and home depot's market share. After system evaluation, Suggest the Kiril Repair Option price, listen and understand, either do it, or then suggest the Geyser stopper repair cost. listen and understand, either do it, or thank them graciously for their time. It would seem to me, upon very little experience i assure you, that one could not provide a free system evaluation of the extent kiril would be satisfied. Just thinking out loud, i havent the slightest idea if any of my statements are correct, please check. and please advise me so that i may better understand ! It could be the meds, but i love this forum!