1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

most difficult commercial account

Discussion in 'Lawn Mowing' started by lukemelo216, Jun 3, 2011.

  1. lukemelo216

    lukemelo216 LawnSite Bronze Member
    from ...
    Posts: 1,267

    So i have been dealing with a pretty difficult commercial account so far this year. Things are getting worked out and smothing out with them, but I was thinking about it today. What is your most difficult commercial customer?

    I go into the bidding and the pm is like i need your best price possible (continues to explain how thats his job to get the lowest amount needed). Questions why I have the bushes being trimmed 3x, why he needs 14 yards of mulch (he thinks its good). Just trying to cut every corner. Then after we sign the contract he wants additional work done that he states is in the contract, which its clearly not. Finally got the PO to authorize it all. But its just been a nightmare.

    What about yours?
  2. Raymond S.

    Raymond S. LawnSite Senior Member
    Posts: 981

    Aren't they all like that? :)
    Posted via Mobile Device
  3. topsites

    topsites LawnSite Fanatic
    Posts: 21,653

    Easy money.
  4. lukemelo216

    lukemelo216 LawnSite Bronze Member
    from ...
    Posts: 1,267

    no. all of my other customers are very easy to get a long with, dont try to add in extra stuff, none of that. This is just the big pain in the ass account.
  5. IES

    IES LawnSite Senior Member
    Posts: 296

    My experience is that large commercial that is standard operating procedure.
    Posted via Mobile Device
  6. topsites

    topsites LawnSite Fanatic
    Posts: 21,653

    Yeah I mean he gave you fair warning, you could have ran right there!
    Last edited: Jun 4, 2011
  7. PROCUT1

    PROCUT1 LawnSite Platinum Member
    from TN
    Posts: 4,909

    Thats their job Get the best possible deal for their customer.

    Your job is to provide YOUR best possible deal and if they dont match, see if you can convince them of a reason to go with your deal. Your competition will be doing the same.

    Whoever provides the best deal for the customer wins

Share This Page