Mulch in grass from cleanups

Discussion in 'Lawn Mowing' started by kemmer, Jan 9, 2006.

  1. kemmer

    kemmer LawnSite Senior Member
    Posts: 608

    I have a customer that is refusing to pay because when we did his leaf clean ups this season, while blowing out his beds, we blew some mulch out too. i dont remember what i looked like some im gonna stop by tomorrow and look. Any body have anything good to say to him, or anygood removal ideas, i already told him thats gonna happen no matter what we do or how careful we are because he has alot of ground cover and low shrubs.
  2. Viseras lawn service

    Viseras lawn service LawnSite Member
    from 6
    Posts: 217

    Charge him for a return trip to blow the mulch back in the bed, or explain to him over winter the mulch will decompose into the grass, and when the grass comes back from dormancy, you will never even know it was there...some people:cry: :gunsfirin
  3. Green Edge

    Green Edge LawnSite Member
    Posts: 31

    Smack him upside the
  4. lawnguyland

    lawnguyland LawnSite Bronze Member
    Posts: 1,108

    The mulch will come out of course with the leaves. If there is just mulch on the grass just blow it back into the beds. Done and Done. He has to expect some mulch will be lost in the course of the clean-up, but at the same time it should also be easy to blow the scraps of mulch back into the bed to give it the professional finished look. His complaint is somewhat valid, but he should expect some lost mulch.
  5. mdb landscaping

    mdb landscaping LawnSite Silver Member
    Posts: 2,205

    hey at least he wont have to worry about too much mulch building up from mulching every year:cool:
  6. lawnguyland

    lawnguyland LawnSite Bronze Member
    Posts: 1,108

    Don't forget to sell him refresher mulch in the spring too!
  7. work_it

    work_it LawnSite Senior Member
    Posts: 976

    Sounds like a BS excuse to me. Just make sure you take your camera with you. Always nice to have pics when you're standing in claims court.
  8. riches139

    riches139 LawnSite Senior Member
    Posts: 369

    Looks to me like he's trying to hit you up for free mulch.:mad:
  9. walker-talker

    walker-talker LawnSite Platinum Member
    from Midwest
    Posts: 4,771

    If indeed there is a large amount of mulch removed from the bed, then you should be responsible for replacing it. What's a bag cost...$3 or $4 dollars. Is he a good customer? How much does he owe you? If he is a good customer and usually a non-complainer, just take a bag with you, fix the problem and collect your money or you could go over there, argue with him and spend numerous hours trying to collect your money.
  10. mcwlandscaping

    mcwlandscaping LawnSite Gold Member
    Posts: 3,164

    Ide do what walker-talker said, then he might complain about one little section of mulch that looks good and the rest doesn't in comparison and may want a full mulch job done!!

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