My Bobcat salesmen answered the phone when I called at 2:15am

Discussion in 'Heavy Equipment & Pavement' started by all ferris, Jan 8, 2010.

  1. all ferris

    all ferris LawnSite Bronze Member
    Posts: 1,307

    We've been plowing the last couple nights and I had an employee call to tell me a hydraulic line blew at 2:15am. I thought that the machine would be down till some place opened to make the new hose. On a whim I thought I would call my salesman to leave a message about renting a machine first thing when they opened. To my surprise he answered and then met me at the shop so I could get the parts. It saved me from possibly losing a large 13 acre plow job.

    I don't care if Bobcat skids aren't the latest and greatest (I'm very happy with my T200 and MT55), I will always buy Bobcat just because of the great service.
  2. blk90s13

    blk90s13 LawnSite Bronze Member
    Posts: 1,452

  3. Scag48

    Scag48 LawnSite Fanatic
    Posts: 6,067

    That's awesome. I think a lot of guys forget that the color of paint means very little if you can't get parts quickly. Dealer support is incredibly important and should be high priority when purchasing equipment. Buy what works, what you like, and what you can get running again with little hassle from the dealer in the event of a breakdown.
  4. AEL

    AEL LawnSite Bronze Member
    Posts: 1,724

    Scag just said it best.

    I cant complain one bit about my bobcat salesman excellent guy, hes there whenever i need him.
  5. wanabe

    wanabe LawnSite Senior Member
    from So. IL
    Posts: 943

    Did this happen to be Bobcat of St. Louis? I bought a machine from them this week, and the salesman has been more than great. Even called to make sure I got home and unloaded ok. How many salesmen do this?
  6. mrsops

    mrsops LawnSite Silver Member
    Posts: 2,875

    All ferris thats where your wrong.. They have always been the greatest and with the new m series line they cant be touched go bobcat :weightlifter:

    My salesman is a great guy to
  7. lifetree

    lifetree LawnSite Fanatic
    Posts: 5,370

    Yes, that is absolutely amazing ... congratulations on knowing how to pick your business partners !!
  8. Mowingman

    Mowingman LawnSite Platinum Member
    from Texas
    Posts: 4,662

    Service after the sale means everything. Even more than what brand you buy.
    Congratulations on having a great dealer to support your operations. Those kind of dealers are few and far between nowadays.
  9. YellowDogSVC

    YellowDogSVC LawnSite Gold Member
    from TX
    Posts: 3,758

    very cool. Bobcat has visited me, at home, on Saturday and met me way out of their area to deliver parts.
    that is pretty good service. I wish, though, Bobcat was open on the weekends. I'd work more of them.
  10. Omran&Turbo

    Omran&Turbo LawnSite Member
    Posts: 65

    I agree with you 100% on this, I also have very very good ppl from Bobcat here in louisville, and they do all what they can to take care of me, I don't think that any other company has this good treatment for the customers,

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