We've been plowing the last couple nights and I had an employee call to tell me a hydraulic line blew at 2:15am. I thought that the machine would be down till some place opened to make the new hose. On a whim I thought I would call my salesman to leave a message about renting a machine first thing when they opened. To my surprise he answered and then met me at the shop so I could get the parts. It saved me from possibly losing a large 13 acre plow job. I don't care if Bobcat skids aren't the latest and greatest (I'm very happy with my T200 and MT55), I will always buy Bobcat just because of the great service.