My Bobcat salesmen answered the phone when I called at 2:15am

Discussion in 'Heavy Equipment & Pavement' started by all ferris, Jan 8, 2010.

  1. AEL

    AEL LawnSite Bronze Member
    Posts: 1,725

    wow Moredirt real mature buddy. Glad to hear your Gehl skidsteer hasnt broken down once in the 20 hours of owner ship, which only consisted of cleaning up your giant pile of BS surrounding your computer....

    Save the drama for gravel rat .
     
  2. KrayzKajun

    KrayzKajun LawnSite Fanatic
    Posts: 10,742

    Thumbs UpThumbs UpThumbs Up for your salesman
     
  3. westcoh

    westcoh LawnSite Senior Member
    from Alberta
    Posts: 313

    Gotta say that is impressive, and the same reason I plan on sticking with Bobcat for years to come.
     
  4. YellowDogSVC

    YellowDogSVC LawnSite Gold Member
    from TX
    Posts: 3,756

    :hammerhead::dizzy:
     
  5. ksss

    ksss LawnSite Fanatic
    Posts: 7,128

    Thats really good. I think the credit really needs to go to the individual salesman, who happens to work for BC. As is often the case, it comes down to the individual effort put forth by someone who is in a position to make a difference. If BC had a policy mandating such 24 hour service then Kudos goes to BC. This is an awesome display of a guy willing to go the extra mile for his customer. I am sure no matter what color he happened to sell, he would respond accordingly. Very impressive.
     
  6. AEL

    AEL LawnSite Bronze Member
    Posts: 1,725

    I love the bobcat product but completly agree with ksss, it was the individual who did what he did. I have dealt with bc people who wouldnt even get out of there chair to get a sale. Thank God my sales man now is top notch.
     
  7. ioilyouin

    ioilyouin LawnSite Senior Member
    Posts: 710

    Was it S or J?

    Where are you at in Clinton Co?
     
  8. YellowDogSVC

    YellowDogSVC LawnSite Gold Member
    from TX
    Posts: 3,756

    very true. I had a CAT salesman that was awesome. They come from all brands. Individuals who are superstars in what they do and when they are supporting us in the trenches, it is much appreciated.
     
  9. tthomass

    tthomass LawnSite Gold Member
    from N. VA
    Posts: 3,497

    I tried getting a battery last week because mine was dead (2004) in the back of my roll off. Called up, spoke to parts dept for a price.......asked about delivery........"we don't deliver"........when I know damn well they've dropped stuff off for friends of mine. I just got off the phone and went to an auto parts store vs dealing with their BS. Thanks a lot Bobcat of Northern VA.....wonder where I'll be buying my S300/T250/T300 from???
     
  10. meets1

    meets1 LawnSite Gold Member
    Posts: 3,770

    To respond to a thread by IOWA about NH tractor being worked on at my bobcat dealer - well I have two of these units - thie machine is 2 yrs old and always cold, leaking, ect. Always going back and forth to Nh dealer and alwasy the same results - none. Getting filters one day for my skid at BC dealer and asking him about it who sells kubota - he told me sounds like a engine block heater or thermostat issue and bring it in and I'll look for ya. I brought it there and the block heater was shortening out due to antifreeze leaking due to the rubber gasket. After an hour to take apart - put new in and problem fixed. In the meantime it is snowing here heavily and it is Sat. afternoon - he said heck let the machine sit here if you need it and here is a key. So his warm shop and attitude was great! I like my NH tractor's better than the kubota but he did a great job servicing me and actually fixing the problem.
     

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