This year I decided to start using service agreements. I also decided to collect payment for the month in advance. I was a bit worried about how my current customers were going to react to the change. So far, not a problem. Well....one. Only one person has had a problem thus far. She said she doesn't do contracts. I'm not sure what I will do about this, but it is a minimum charge account so I am not too worried either way. I just wanted to post about this so if anyone is thinking about going to agreements but is afraid that customers might leave, I don't think they will. Especially if they have been with you a while and they think you do good work. It has been easy and painless to make the transition. Actually I think that the customers might prefer it this way because I have put them on a 10 month schedule so their bill is always the same and they know how many cuts expect. Of course, any extra services will be billed separately at time of service. The agreement lets the customer know what to expect from the me and I know what to expect from the customer. It's a win / win for everyone and I think most customers realize this.