Sounds like you are going to have to make that dealer fix it, or refund it then. I hope you get your money back from him. Otherwise I'm not sure what BB can, or will do. Makes it harder for BB to help you get it repaired quickly, unless you wait for the rep to pick it up and carry it somewhere else to repair. Dealers like that need to be stopped but not sure how that will go. Report him to the BBB so no one else gets ripped off. This could drag out a while how long can your back up mower hold out? Let us know how it all turns out.