My experience with Bad Boy Mowers

Discussion in 'Lawn Mowing' started by colehog, May 31, 2011.

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  1. MJB

    MJB LawnSite Silver Member
    from Wa
    Posts: 2,869

    Sounds like you are going to have to make that dealer fix it, or refund it then. I hope you get your money back from him. Otherwise I'm not sure what BB can, or will do. Makes it harder for BB to help you get it repaired quickly, unless you wait for the rep to pick it up and carry it somewhere else to repair.
    Dealers like that need to be stopped but not sure how that will go. Report him to the BBB so no one else gets ripped off. This could drag out a while how long can your back up mower hold out? Let us know how it all turns out.
     
  2. MOHUSTLER

    MOHUSTLER LawnSite Bronze Member
    Posts: 1,376

    I hate saying it but you have 2 options. Take it to the dealer an hour away and bite the bullet. Or get your laywer in the mix. A few letters from an attourney to BB will get the wheels turning on thier part.

    It would be cheaper for them to take your mower back and move it as a demo at another dealer and give you a brand new one then to have to pay thier laywers XXX an hour to fight with you on the issue.

    But im not BB and I can see that they have a rather large ego and might try and fight you on the matter.

    Either way, best of luck to you and I am pulling for you to get taken care of in a proper manner on thier part. A few more posts here on the negative side will also get thier wheels turning. They hate bad press, ALL companies do. Im just suprised that they have not been more involved with getting your issues solved. Its really sad to see compaines act in the manner that they are treating you.

    IF a dealer cant solve your issue. They need to have someone from the factory solve your issue.

    I do think that if BB gets a better dealer basis, they will have much better product reputation. Only time will tell what is in the future for BB. They need to focus on getting dealers with a good reputation. Not dealers who sell mowers beside thier antiques and monster trucks.
     
  3. rwaters

    rwaters LawnSite Senior Member
    from Online
    Posts: 731

    I just posted that to see how long it took to remove it as your dealer is a sponsor of the site. I am also shocked because as I remember your dealer was posting on the Internet a while back saying he was going to build his own mower called redneck mowers. Hell if he has the tools to build a mower and is smart enough to design his own mower he should be able to fix the bad boy quickly.
     
  4. rwaters

    rwaters LawnSite Senior Member
    from Online
    Posts: 731

    Not likely all companies care about is sales, this guy sells a lot of units online, that others have to support a few local customers pissed off about service will not affect him that much as for sales. Any reputable company should drop a dealer from being on here trying to sell units from his shop to customers he could not support. We should be taking care of the equipment we sell, these are $10,000 machines not toasters.
     
  5. hammmerhead

    hammmerhead LawnSite Senior Member
    from ozarks
    Posts: 266


    You said you bought two of these mowers.....
    So are you wanting refunds on both of the mowers or just one?

    You know, living in a dry county, I have to drive 30 minutes one way just to buy Beer or Liquor.

    If you have almost 30 grand tied up in two mowers and are not willing to drag them to a competent dealer 1 hour away, it makes me question your true motive. Im guessing you got the cheapest price from this guy that is offering you no service. There are countless guys on this site that drive way out of their way to get good support from a decent dealer and mechanic. Many others breakup with their dealer from a mishap and move on to one they prefer better. You talk about how you could have bought this brand of mower or could have bought that brand of mower, but then say the dealer lied to you? Can you elaborate on these lies? If you were seasoned in knowing how important support is with these machines, why dont you find that new dealer and get your machine fixed? Not to mention, you spent that much money on two mowers and didnt even try them out to find that they cut poorly? This is not making sense....
    You know, there are several dealers in my small town of 50K that I would never let touch any of my handhelds or mowers, but guess what, there are tons of them like this all over the U.S.
    Im pretty certain BB will get your mowers right and stand by their warranty, but a bailout.......or I mean, refund....Im doubting this.
     
  6. smithfabinc

    smithfabinc LawnSite Member
    Posts: 213

    you apparently misread something. I bought 1 of these mowers. This dealer, or any of the others in NC,dont offer a demo for this model. Thats why I had to rely on what the dealer told me about the quality of this machine and the job that it will perform. As far as the false statements the dealer told me : the biggest being the cut quality. I asked him face to face about the cut quality and he replied "excelent". I also stated the type of grass I was cutting, and he said i would have NO issues, that it would give a nice finish. Then, after all this blew up, he tried to tell my wife and I that it was because the grass had an irrigation system, that was causing the problem....how lame is that! Then he proceeds to tell us that Bad Boy was behind on there engineering, and that the problems we are having are just going to have to be tolerated. Then, I asked the dealer about dealer support if we had an issue, or something broke, he replied that they had great customer service and that he really takes care of the commercial guys.... well, you can see how that turned out. Then, being as dis-satisfied as we are with the mower, he first said we cant return it, then said we could but was going to keep 10% of the purchase price since the equipment was used. Funny thing is that there is no mention of this on the invoice, or in the store about a return policy for used equipment. according to the BBB, this would have to be on the invoice or posted in the store to be valid. All that crap, on top of him calling bad boy and slandering us(which we have proof) is why we want a refund and to be done with this whole fiasco.
     
    Last edited: Aug 18, 2011
  7. hammmerhead

    hammmerhead LawnSite Senior Member
    from ozarks
    Posts: 266


    You stated that you bought 2 mowers in your original post. Your signature says you own 2 badboy 28 hp Diesels. ???

    Did you already own one before or what gives here?

    If the dealer is offering 90% of your original purchase price, I would take that and run. An Attorney will probably charge you way more than than that to take on BB.
     
  8. smithfabinc

    smithfabinc LawnSite Member
    Posts: 213

    Thats not my post, thats from Cole Hog, and he also had issues with the two he bought...
     
  9. hammmerhead

    hammmerhead LawnSite Senior Member
    from ozarks
    Posts: 266

    Duh!! Well I guess I could use a good knock in the head over that one.

    Sorry about that Smithfabinc. Hope it all works out for you guys. So have you figured out what you will replace it with yet?
     
  10. smithfabinc

    smithfabinc LawnSite Member
    Posts: 213

    Its all good, we all have those duh moments from time to time. Im guessing we are gonna go with either an exmark or a hustler. We have a few local deales that REALLY stand behind what they sell, and most of the other LCO's around here either run one or the other. Cut quality is Great on both, and I dont think either one of those guys would say "well, you have irrigation on those propertys, and thats the problem".......:confused: thats a new one on me....
     
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