I recently decided it was finally time to buy a blade sharpener. I contacted Magna-Matic and spoke to Gerd. He was very helpful and answered all of my questions and assured me that if I had any other questions to feel free to call them. I received the sharpener and balancer days after my order and when I started setting everything up noticed something was wrong. I called them right up and after I explained what was wrong it was figured out that there was a minor problem with shipping and a small piece popped out of place causing the motor from moving up and down. After Gerd and Eric spent a half an hour on the phone with me while I tried to fix the problem, everything was working very well. (It took a half an hour because I am not the most mechanically inclined.) My only one suggestion to Magna-Matic is to possibly rethink the 8000/9000 naming. I thought I purchased the lower model which you guys have named the 9000 (I would have thought the lower model would be the 8000), instead you sent me what I actually ordered and this was my error but I think this is slightly confusing. I have since sharpened blades with the sharpener and it works great! I just ordered the stand tonight because I have very limited wall space in my small garage and the one stud that I mounted the balancer is not even straight so I am not getting an accurate reading. Overall I am very pleased with my purchase and would highly recommend Magna Matic! Thanks for the great product!