Two years ago I bought a brand new Gravely WB. I did a lot of research before I bought this mower, and found it to be the best value for my needs. Unfortunately the closest dealer was 45 miles away. None the less I bought the Gravely. Well I recently found out that another dealer (25 miles away) started selling Gravely's. Well this made my day. I have nothing against any other brand of mower, I just felt that Gravely met my needs best for the price. I have several dealers of other makes within 5 miles of my house. Well my walkbehind started giving me a bit of fits with the belt coming off the pulley. I didn't have time to fix it, so I dropped it off at the Gravely dealer. He fixed it for me. Said one of the pulleys was bent just a little and he straitened it, and said it was done for free, just took him a few minutes to fix it. As I was loading the mower onto my trailer he asked me if I bought the mower off of him, and I told him no, because he wasn't selling them at the time I purchased mine. He said "Oh, I thought you bought it off of me, but since you didn't, it'll be $12.50 to fix your bent pulley." I paid him, but the more I thought about it, it peeved me. I understand he is in business to make money, but it just seemed he did it like a snake in the grass kind of manuever. The longer I am in business, the more I realize how valuable dealer support is. He may take care of me if I were to buy a mower from him, but I am not willing to roll the dice. Just venting!