The thread title is an exageration but I thought it would get a look. I'm a part-timer (full time teacher) and my wife is the person answering the phones at home. Last week we started our clean-ups and power raking. I had everything lined up for Monday and Tuesday 'cause the forecast was for 6 inches of snow on Wednesday. I had quite a few customers call up and were quite rude to my wife demanding that I be at their yard at a particular time. These customers seem to take it out on her (who has done nothing to them...often she's never met them). When I show up or call them, they're all pleasant. I was just wondering if this is a fairly normal thing...be rude to the "help" (actually she's the rock of the business) and pleasant to the owner.