OK so I have this customer that last year spent $1800 cleaning her leaves and woodsy areas around the house. About 3/4 of an acre. 40% woods with approximately 30 mature oaks and about 15 other various trees. This year she signed on to my fall clean up program. We spent a total of 25 man hours cleaning and removing her leaves over a span of 3 visits. We removed a total of 40-50 yards of compacted, shredded leaves. My rate is $40 per man hour plus actual disposal cost which is $37/ ton. So she spent $1000 on labor and $81.72 on disposal plus tax. A bargain from last year. We use Redmax 7000 & 8000 Series blowers, a 52 Lazer HP with leaf plow, 2 - 10 HP ground blowers, and a Truck loader. I figure my profit to be somewhere around $7.00 per laborer after all expenses, plus I charge for myself. I am usually the loader. I usually run 3-4 man crews and we use any combination of the available equipment to get the job done as quick as possible. The majority of the expense is incurred during the woods section clean up, the lawn is not very big. The reason she feels she needs the woods cleanup is because her child got lymes disease a few years ago. I am not one to ever argue with the customer, as I make them feel that they get what they want. Today I get an irrate phone call from her yelling about how unhappy she is about her invoice for $1200. She said she couldnt be happier with the service, but couldnt be unhappier with the price. She also said that she will find someone else. She has signed a legally binding agreement with me to pay for my services as described. I will not budge on my price as I feel it is more than fair. I dont however want to loose her as a customer. What do I say to her in order to get my money, make her happy, and keep her business? If I must lose her so be it, but I dont see why all of a sudden there is a problem. Especially since she knew the info before she signed up.