Got this email today: "Hi Shane, . . . Also, we had a homeowner complain that the water is backing up from the cattails being cut and left to block the water flow. Can you please comment on this? I don't live next to this area and can not comment." Now to what I need help with. Here's an excerpt from my contract that deals with cattails: "Trimming cattails in water retention area no less than once per month." Excerpt from contract about debris removal: "Removal of Debris- *Removal of any debris such as trash or shrub trimmings in grassy areas. *Removal of any debris such as trash or shrub trimmings in flowerbeds." I don't know how to respond to the customer. The drainage area was full of cattails from the previous service provider and I've come through and cut them down and left them. I also believe I'm holding up my end of the contract. What do you guys think? How would you respond?