I had a small problem with a seat switch going out on a mower this week. I had a crew drop off the mower at the local dealer that I purchased the mower from. The mower is a little over 2 years old so I knew the mower was out of warranty. They said no problem they would get it fixed and they would call me when it's done. Well, today it was fixed and I had a crew in the area and told them to go by and pick it up. Well here's where the problem starts. I was a good 45 mintutes away and they were right around the corner. I told them to go on up there and pick it up. Well, when they got to the dealer he wouldn't give my guys the mower. I call up to the shop and talked to the owner. He said, he wouldn't release the mower until the bill was paid which really pissed me off considering the amount of money I have spent with the dealer in the past and never had any trouble with credit at his shop. I explained to him that I was about 45 mintues out heading to their shop and would really appreciate it if he would let my crew have the mower because it was costing me money for them to sit idle. Well, long story short......he said no. By then my blood was boiling and I asked him if he really thought i would screw him out of a few bucks. At this point it became obvious that he held a grudge against my company because I had switched brands of mowers and have been almost exclusively buying from another dealer. He then proceeded to tell me he didn't know if I would screw him because I don't send enough business his way anymore. Well come to find out, the dealer had sent pictures of my blades to a mutual friend in the business laughing about how dull they were when my guys brought the mower in for service. What he didn't realize is that mower had been running for 8 straight hours on an apartment complex before it was dropped off to his shop so I'm sure the blades were dull. Bottome line, sending the pictures was very unprofessional and I don't know what dull blades has to do with him. I just think he was looking for a way to try to piss me off and he did. Needless to say, this guy will never see any business of mine ever again. It's also obvious this dealer is hurting for business. He has recently had to move into a much smaller building and virtually carries no inventory. Maybe this guy needs to sit down and think about why his business has gone to sh.t.