One of my clients owns a double. She is like 80 years old. Been mowing her grass for both sides of the double all year long. Even while the neighbor is home and watching. Will one day I go over to mow it, and I see that is was just mowed. Puzzled I was, so I go to the owners door. The neighbor is on her door step (the other side of the double), telling me she went to the hospital, and will be there for a while. I asked about the yard. And the neighbor stated she called a lco to come due the yard (I was just there last week), because she wanted it shorter, and did not want the grass to grow to long (I cut it every week). She said she would have called me, but did not know my name or number. The owner never gave it to her, even though it is plastered on the side of my trucks. So, I went to give her a business card, and pen with my name and number. I also, told her I would be back next week to cut the grass. She said okay. I also told her to call me if she wanted me to come sooner. Will I decided not to charge for day, figired honest mistake from the neighbor. Well, this week, I go do the lawn, and see that it was cut again!. The owner is still in the hospital (I assuming, from her not being home, and her diagnosis wasn't too good). The neighbor wasn't home so I couldn't confront her. I was mad!. Now, my question is this - would you bill for the second visit? I did. Felt it wasn't my fault, and I was the lco retained to take care of the grass for the year. And that the niehgbor (the renter) and no right to call in another lco. She should have told the other lco, that the original lco is still taking care ofg the property and that their services (not mine) are no longer needed after that one time cut. What do you think? Am I wrong or right to bill the owner (even though I didnot actually cut the grass - since it was just cut)?