I am pretty upset at this situation. Sorry for the long winded story but I'm pissed off right now and need to vent. Oct 13 a guy called me in a panic. He was afraid the PVB would freeze overnight and he did not know how to drain it. I had never worked for him before. So talked him over the the phone on how to shut it down and drain it. I then told him I would actually be in his neighborhood the next day and could blow it out w/ the compressor. He said great. So Oct 14 I show up, no one is home, but I still blow out the system. Left a bill in the door with a self addressed envelope. Hadn't received payment on Nov 3 so I sent a statement. Nov 6 received a call saying "This is so-and-so and I received a bill from you for winterizing the system for $54. We already paid Company XYZ on site for this when they did it. Stop sending us this bill". So I call him and ask what the deal is. His wife said she paid this other company that blew it out. So I reminded him about me talking him thru draining it and he agreed on that. He even saw the bill I left there. THEN he says this smells fishy. He insinuated that I am in "cahoots" with Company XYZ and am trying to double bill him. That is when the **** hit the fan. I became offended and took that as an insult. We argued for a while and I told him he needed to call this other company and figure things out. He said he never called them to do the work. he left a message over the weekend for me to call him I am too pissed off to talk to this guy. So I wrote him the following letter. I am writing you for two reasons. First, it would better for me to calmly write this than to get into an argument on the phone and say some things I probably shouldnt as a business owner. At this point I really dont care what the reason for the mix up is. I am more upset at the way you think I am in cahoots with the other company, Company XYZ, which you paid for winterizing the sprinkler system, after we already did this. I take that as a personal insult and am offended. I have owned this business for almost ten years and this is the first time I have felt offended by a customer. My business is built on referrals which is how you got our number. Over 30 businesses, sprinkler companies, landscapers, suppliers, and realtors, refer us because they know the quality of our work and the way we handle business. The insult has made this more of a personal issue. Secondly, if you decide you want to pay us for the service we performed, the service for which you called us to do, that is your decision. I am going to delete the invoice from our computer. I am not going to chase after this money or bother you again. I feel I would be a better person to just let it go and forget about it. If you decide to pay us, it would be appreciated. If not, that is your decision. Let me have it. tell me if I was right or wrong. Either way this is what I did.