Last year I came to the realization that my business was running me instead of me running my business. All I was doing was working and still not getting anything done. It was hard to do but I had to hire a General Manager to run my business. I am here to tell you that it was the best move I have ever made!!!! It is great to get a new set of views and ideas as it is easy to get in a rut and do the same ol same ol. Our marketing and advertising is to a whole new level. We are in 3 trade shows this winter and the first one was literally a huge success. Our business is growing at a great pace and it just hit me today the things we are doing now that we were not doing a year ago. Some of you may be doing these things already but here are some ideas I wanted to share. -Writing Thank you cards to all new customers -Calling the day ahead or you "call ahead" requests -Leaving dog bones for you clients with Dogs What are you guys doing to show your customer you want and need them? I am looking for more ideas. What we are going to start doing for 2012 is call about 6-8 customers a day and see how their lawn is doing. These are ideas that I would have not come up with...let alone have time to do. I started out as a one man operation...but if you guys are wanting to grow your business, the best way is to hire a stud to help you. Now the business doesn't need me. If I were to get injured or worse my business would survive. You can't do it alone! I tried and was not successful. Build a team of great people and they will build you a great business.