I just picked up a new customer. She wanted her privet hedges trimmed and told me how much to charge her ($100). I was planning to cut hedges a block away so I agreed to the $ and scheduled her for the same day as my other job. She insisted on being there, which usually means trouble, and boy was it. When I showed up, she greeted me and then went back inside. Well, I got started and before she came back out I had cut one entire side of one of the hedges. She was all upset because she didn't get a chance to show me where to cut them. For the whole rest of the time she stood there with pointer stick pointing where she wanted me to cut next. I was so shocked and amused that I just went along with her. She seems like a sweet lady and says she will refer me to her neighbors, but I'm never going back there! I sure hope she refers me to her neighbors before it's time for her hedges to be cut again.