I am dealing with the exact same issues here Dave. I have done probably 10 estimates, closed 0. I have had a couple add ons, few hundred here and there. The big job I do is playing games, I dropped the paperwork off back in September, I hear from them Oct 30, and they want add on of another 28 sets. OK. So all is supposedly said and done, I had to bring an order in of supplies to have on hand, I order a case for the add on. Find out the other day that po still isn't issued. They did call and complain they didn't like the wording of the insurance cert though. They already beat me up over, ready for this $75.00. It takes me a solid week to hang this job, manpower isn't the issue it is access to the 17 trees that have to be lit. It has to be up and lift removed by December 5. I am about ready to tell them to forget it, but it is a huge chunk of what my advertising expenses are. Almost 2/3 of it. I have a lot of tire kickers going, I got a bunch of signs done up, "Christmas Lights Installed and the phone number" probably have 8 of them out so far. They cost me another 300. This year, not any fun for me up here, started another rehang yesterday which we will finish the house this am, client is unsure if they want to do all the trees again this year or not. All in all, I am still running in the red. Second round of direct mail I believe Mike said hits this week, radio and website spots start this week. Had to stop and get a new phone last night, thank you Verizon for sending me a non functioning replacement, and saw that a shopping center I was trying to get into was being installed, wreaths and garland on lamp posts. I rally want to get in with that company, but could not figure out how to get it done. I will start working on that diligently this time starting in March, and I will not stop until I am sitting in front of someone. They own several shopping plazas here.