#23 today. small to meduim job. but not from any of my 5 appointments. As far as installs and rehangs going up, looks like we will keep all our committments on getting it up by Thanksgiving. we are booked solid through Wed. after Thanksgiving. Have had a couple of folks come back on the install list that owed from last year. and some that owed from last year that have called to get their lights up, and then disapeared from face of the earth when told they still owe from last year. We seem to be slightly ahead or pacing the past 3 years. This is the 4th season I have run this thread and It continues to be useful for me to constantly look back at the previous years and see where I am at customer wise. nothing like a track record to push you to close more. But it has become obvious to me that I have pretty much tapped out what one guy who runs everything management wise can sell. while I have closed anywhere from 17-24 more jobs past todays date in 3 years past, I am faced with hard facts. Without changes to sales staff, my business growth is and will be limited by how many customers we lose every year. While I return every phone call and try to fix stuff the next day, The truth is If I want to grow this business faster and have more profit long term, instead of the front door of new customers coming in, I need to be better about watching the back door. I need to have someone who actually answers the phone. I really need a night repair crew starting probably last monday who take a list and drive around and check jobs that are lit or turn on jobs we already have installed but not on yet.