New way to refuse work

Discussion in 'General Industry Discussions' started by topsites, Jul 20, 2006.

  1. topsites

    topsites LawnSite Fanatic
    Posts: 21,653

    In the past, I always ran from the pita job, usually without further explanation.

    But I hated to do it, because it's unprofessional for one, and it's bad for business. I've been working hard to come up with a new way to refuse those customers or jobs I simply don't want for whatever reason, until one day I ran into the no-bid letter... I thought, if someone can be so smart as to reply to a bid with a 'no bid' letter, why can't I do something similar?

    I came up with this:

    Name of Your Business
    (800) 555-1212

    Re: 1234 TheirStreetname., City, ST 54321

    Dear theirname,

    I am most appreciative of your work offer. It is
    unfortunate that your offer arrived when it did, as I have
    just accepted another large project. Should my situation
    change, I will be in prompt contact with you. However, I
    believe the project which I have chosen holds great promise.

    Thank you for your time and consideration.
     
  2. LawnScapers of Dayton

    LawnScapers of Dayton LawnSite Silver Member
    Male, from Dayton, OH
    Posts: 2,574

    I have been doing that verbally and in writing for years.......
     
  3. J&R Landscaping

    J&R Landscaping LawnSite Fanatic
    Posts: 5,096

    I like it!
     
  4. topsites

    topsites LawnSite Fanatic
    Posts: 21,653

    thanks, I just used it for the first time today and it felt good in more ways than one. First I felt the relief of not having to deal with something I was pretty sure was a bad deal waiting to happen, but I also felt it was the best way to say so.

    What prompted and pushed me to it, in this case the customer had been referred to me by a really good customer of mine...
    Actually, I think they were 'name dropping' (but I must've spotted a half dozen or more red flags) yet it's still a potential hand grenade should I simply ignore this one, the customer is just as likely to bad mouth me in front of my good customer and then I've got that potential double loss on my hands...

    These double losses have frustrated me for many years, I have lost more than a few good customers due to this pita referral bs, but I never knew what else to do... It was either lose out bigtime by accepting a royal pita job where I had a dozen red flags right in my face, or walk away from at least the pita job, and risk losing my good customer to boot. (and I've done tried both ways LOL).

    Yeah, I was much relieved when I came up with that, lol.
    I am going to use it from now on, referral or not (because you never know for sure anyway), it's nice and it should actually help increase business in a backwards and mild kind of way.
     
  5. StBalor

    StBalor LawnSite Senior Member
    Posts: 798

    What's wrong with saying " No thanks" ?
     
  6. Birdhunter1

    Birdhunter1 LawnSite Senior Member
    Posts: 312

    Or find whatever reason possible (out of the way of other routes and inconvenient) to bid it high, then if you still get it you at least make a lot more on it.
     
  7. tylermckee

    tylermckee LawnSite Member
    from wa
    Posts: 248

    Its was that hard to figure out you can just say "have too many other large projects going on, no can do."?

    or you can say we might be able to squeeze you in, but it aint gonna be cheap.
     
  8. jacough42

    jacough42 LawnSite Member
    Posts: 8

    I like the letter. I always used to (OK I still do it) add a PITA surcharge ranging anywhere from a few dollars to double the price. Sometimes my first impressions have been wrong and potential PITA's have turned out to be OK customers. Unfortunately the opposite is also true. I just managed to dump one of those by raising the price at contract time.
     
  9. Dirty Water

    Dirty Water LawnSite Fanatic
    Posts: 6,794

    Dear PITA,

    There is no way I could charge enough to make working for you bearable.

    Thank You,

    Jon
     
  10. Green-Pro

    Green-Pro LawnSite Bronze Member
    Posts: 1,420

    I like it!!! It's inoffensive and to the point :laugh:
     

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