New Year's resolution for Customers

Discussion in 'Lawn Mowing' started by lawncare, Jan 6, 2002.

  1. lawncare

    lawncare LawnSite Member
    Posts: 94

    :D Anyone made any resolution as far as your customers and/ or competitors go? I know mine's is If a customer leaves me for a cheaper lco and tries to comeback and complains his quality isn't as good or as better than mine. It's an automatic 25.00 reinstatement fee, plus a 10.00 account setup fee that has to be paid before reconsidering taking the account again then send'em a certifed letter stating that their to much of a risk to try to be bother with again:rolleyes: That'll teach'em some loyalty.
     
  2. fshrdan

    fshrdan LawnSite Member
    Posts: 142

    Reinstatement fee? Account setup fee? Sounds like a health club, not lawn maintenance! Why don't you just tack on an extra $5 per cut?
     
  3. 65hoss

    65hoss LawnSite Fanatic
    Posts: 6,360

    Better yet, forget them. Let the go find the next screwball to cut it. And then the next, and next, and...

    You get my point.
     
  4. bruces

    bruces LawnSite Senior Member
    Posts: 648

    No offense, but that would just tick me off. If you don't want them, fine, tell them so. If you do, just charge a fair price (higher if you feel like it). In other words, sounds to me like you are jerking the customer around if you mean to go through all that then send them the letter telling them you don't want them.

    If I was the customer, I would think "what a jerk" if you go through all of that.

    If you just said, "Ok, I will provide service again but it will be at a higher rate, I wouldn't think you were being a jerk (maybe I wouldn't go for it, but I probably wouldn't be offended).

    Why antagonize the customer and risk getting a bad rep, if you don't want them, don't take them, if you want them take them at your price and be happy.
     
  5. LAWNS AND MOWER

    LAWNS AND MOWER LawnSite Bronze Member
    Posts: 1,129

    My policy is I'll take them back on once if they drop me ( and that's only if I like the yard) If they drop me a second time then that's it. I don't even consider taking them back. One guy calls me every spring begging me to take him back (after he dropped me twice- pricehunter). Don't you love it when you price a yard say for $45 and the customer says 'my last guy did it for $35'. My response is 'why don't you call him'.

    LAWNS AND MOWER
     
  6. thelawnguy

    thelawnguy LawnSite Silver Member
    Posts: 2,412

    I do all the dropping. Otherwise, the only time they leave is because they decide to move or take a dirt nap.
     
  7. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    Alot of spent energy put into that system. Let it go. Just say no, schedule is full and if I take any more customers I will not be able to deliver the quality of work I would like too. Odds are they are going to be a pain in the a$$ anyways. Some never learn. You'd be better of spending the time and money on trying to get a new customer.
     

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