1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community on the Franchising Forum.

    Dismiss Notice

no guarentee, lower price?

Discussion in 'Landscape Architecture and Design' started by bobbygedd, Mar 16, 2004.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    if a client tryed "chewing you down" on price, would you lower it with the agreement that the plants will carry no guarentee?
     
  2. D Felix

    D Felix LawnSite Bronze Member
    Posts: 1,898

    I personally wouldn't let the client dictate my price.

    Much has been said on this subject on this forum in the last couple of weeks/months, but basically if you do that, then they will think they can do it all the time and walk all over you.

    Not worth it, IMHO. Charge what you need to, if the client doesn't like it, then they can find someone else to do it.


    Dan
     
  3. hole in one lco

    hole in one lco LawnSite Bronze Member
    Posts: 1,795

    I only guaranty plant that i maintain for a year.

    If im not the one maintaining them their is no warranty ........... thats what i call job security
     
  4. ElephantNest

    ElephantNest LawnSite Bronze Member
    from La.
    Posts: 1,878

    When they try to lower my proposals I tell them that I can possibly meet their price, but the size of all plants will be smaller. I still warranty the plants, if I put them in.

    10' trees become 6', 5 gal. container plants become 3 gal., 3 gal. become 1 gal., etc.
     
  5. kris

    kris LawnSite Bronze Member
    from nowhere
    Posts: 1,579

    Please Bob don't guarantee anything, it looks better on real operations who are in this business for the long haul.
     
  6. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    oh, that's very nice kris, can't even have a discussion without you getting all uptight.
     
  7. kris

    kris LawnSite Bronze Member
    from nowhere
    Posts: 1,579

    That could be because I don't really believe you are serious about this business. It's like having a student employed for the summer that is going through to be a doctor. Great worker, you treat them fairly but you don't spend a lot of time teaching them much. You point and say dig a hole there while you spend the time teaching with someone that is interested.
     
  8. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    kris, i'm very serious about my business, it's how i'll feed my kids for the rest of my life. remember though, this is my first year going full time. my mindset has always been, keep the overhead down, down, as low as u can. and when i suggest dropping the garentee, it's like this. i quote $4000 for a small landscape installation, customer says, "can you do any better?" i say, "sure, what would you like to eliminate? a few of the shrubs? make smaller beds?" point is i won't drop the price, but will change the plan if the customer so desires, to meet his price range. one of the factors, for me, when marking up plants, is the garentee. i was wondering, if it would be a good bargaining tool , if the the 4 grand was too high, shave off a few bucks, but eliminate the garentee
     
  9. culand

    culand LawnSite Member
    Posts: 29

    Know I don't lower my prices! If a customer is not happy with my BID and would like to shop around I say OK. Everything WE install has a guaranty-- plants, rock, mulch ,ect. -- I fell that going down on the price I am giving it a way. They would not like me to cut my work down to a sloppy job and to install cheap plants that is half dead.

    CULTURAL LANDSCAPE
    _______________________
    Landscape and Lawn Care :eek:
     
  10. sgrprincees

    sgrprincees LawnSite Member
    Posts: 59

    I think that could cost you customers if the plants die. If you buy a car with no guarantee, and it breaks down as soon as you leave the lot you would probably be pretty pissed off. If however you paid an extra $500 and got a warranty, you might say something to your friends like "I paid a little too much, but the dealer fixed what was wrong," instead of ,"The dealer did a crappy job of getting the car ready for sale, and lied to me, I will never buy there again." People will always find something to complain about, but in my opinion it is better to have them complaining about price than quality.
     

Share This Page