What do you guys do when someone doesn't show up for a scheduled appointment? I've had 5 this week so far. Two were for adding a zone or revamping a system (never worked on before), two were existing customers for repairs, and one was a newbie for repairs. The ones on adding or revamping I will probably not go back to or follow up on. The existing customers for repairs, one I could still do some of the repairs even though he wasn't there, but he also wanted a drip zone extended to about 25 new shrubs and trees which I wasn't prepared for. Now he's upset that it will be next Thursday and is getting someone else. The other will have to wait. If I go back to these homes I will find a way to charge them for not showing up. No itemized "no show fee", but the parts and labor will be higher than normal. Do you make "courtesy calls" the day ahead? there is no way I can do that or want to do that. If they are calling me for work, it is obviously a priority in their life. So I put it in my schedule. They should also put it in there schedule. Not just try to remember it. I don't expect them to call me reminding me that they will be there. I'm a bitter man right now and am at my blow up point with most people right now. I'll probably vent some more to you all in the next few days. IF I can take time off this Memorial Weekend.